CUSTOMER INFORMATION

DELIVERY TERMS

Spain Peninsula

Free shipping on all orders of € 60 or more.

Shipping costs € 10 for amounts less than € 60

Balears, Portugal

Shipping costs € 10

Canary Islands, Ceuta and Melilla

Shipping costs € 15.00


International Shipping

Free shipping for all orders of € 600 or more.

Shipping costs € 25 for shipments to Europe.

Shipping costs € 60 for shipments outside of Europe.

Delivery times

The delivery time of the products is 2-5 days in mainland Spain, Portugal, the Balearic Islands, the Canary Islands and the rest of Europe, 7 and 10 days for other international shipments, always after having formalized the order and that the selected product is available in our warehouses, in case you do not have the product in stock you will be informed of the delivery time.

The usual deadlines for deliveries of material without stock, will depend on the shipping system of our suppliers, 40PER20 HANDBOL will always inform you of the approximate delivery time and will try to shorten the deadlines to the bare minimum and keep you informed at all times.

40PER20 HANDBOL performs transport services with MRW for domestic shipments and in Portugal and UPS for international shipments.

RETURNS AND EXCHANGE OF MATERIAL:

For returns, if for any reason you are not satisfied with your order you have a period of 14 working days from the date of delivery of the order, in which case the shipping costs are borne by you , we will inform you of the shipping costs and method of payment.

It is essential that before the exchange or return you send us an email to info@40per20handbol.com  or contact us on the phone (+ 34) 93 408 83 77 to inform you.

For the return to be accepted, you must send us the product in perfect condition, with the original packaging, including warranties, labels and instructions for use. It is very important that you return the exchange or return products perfectly packaged. In the event of damage to the products due to improper packaging, a refund will not be accepted.

Once the goods have been inspected in our warehouses and we have verified that everything complies with the aforementioned conditions, 40PER20 HANDBOL will accept the return of the product and the new product will be shipped.

IMPORTANT NOTE: Only in case of defective products or incorrect shipments the shipping costs are borne by 40PER20 HANDBOL.

PAYMENT SYSTEMS:

Credit card

40PER20 HANDBOL works with BBVA Virtual POS that offers you C.E.S Secure Electronic Commerce (3D Secure Protocol), which provides security and protection to your payments.

It also has advanced fraud management rules, such as IP control and card issuing country, verification of repetitive transactions with alerts, and other rules.

Payment platform with the highest security features on the market.


•PayPal

PayPal the fast and secure way to pay online. You can easily pay for your purchases with your debit card, credit card, or bank account via PayPal.

All possible bank fees from your institutions are borne by you when you opt for this payment system.

IMPORTANT NOTE: This payment system has a 4% commission on the value of the order.

Payment currency

Only the euro € is accepted as the payment currency.

PRODUCT PRICES

All prices marked on our products are PVP prices with taxes included (recommended prices for sale to the public).

CUSTOMER ACCOUNT

Any changes in your personal billing or shipping data can be modified using your username and password and accessing your personal account where you will find, as well as all the information relating to your orders.

CLUB AND SPORTS ENTITIES

All clubs and sports entities that may be interested in some of our products in a considerable volume, can request by email at info@40per20handbol.com ; custom budgets, 40PER20 HANDBALL would study each request and we will try to make the best possible budget.

CUSTOMS AND TAXES

If a shipment is withheld at customs, it will be the buyer's responsibility to pay the applicable taxes and / or tariffs. 40per20 handball does not cover this cost or the possible delay that this situation may entail in the delivery of the package.

This withholding will not be an acceptable reason to return the product.

40per20 Handball works with the company UPS to make your international shipments.

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